| Priority | Response Time | Resolution Time | Measurement Window |
|
Urgent |
2 hours |
24 hours |
Business Hours (Mon-Fri, 09:00 to 17:00, not including public holidays) |
|
High |
24 hours |
5 days |
Business Hours (Mon-Fri, 09:00 to 17:00, not including public holidays) |
|
Normal |
24 hours |
10 days |
Business Hours (Mon-Fri, 09:00 to 17:00, not including public holidays) |
|
Low |
24 hours |
15 days |
Business Hours (Mon-Fri, 09:00 to 17:00, not including public holidays) |
Service Response Times
Last updated by Oliver Sadler on October 15, 2021 14:25